HCLTech is looking for a highly talented and self- motivated [Technical Support Engineer] to join it in advancing the technological world through innovation and creativity.Job Title: Technical Support EngineerJob ID: (1574217BR)Position Type: Full-timeLocation: Cranberry PA, Dallas TX or St Petersburg, FL.Role/Responsibilities Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teamsResearch customer issues in a timely manner and follow up directly with customers on actionsCollaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customersIndependently frame issues and translate them into actionable insightsEffectively complete several concurrent complex activities and execute on projects with minimal directionDrive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertiseMake decisions while understanding the trade-off between risk and speedArticulate data-driven insights in a clear way that drives thoughtful business actionsSupport customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customerDevelop detailed knowledge about specific product lines and featuresActively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experienceAttend customer conference calls and maintain ownership of complex issues while working towards resolutionClose teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizationsQualifications & Experience Minimum Requirements Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies.-or-Minimum of 3 years’ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies.Desired Qualifications Experience in the healthcare industry is preferredCertification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certificationsAdvanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipmentStrong knowledge of SQL (advanced scripting, database back-up & restores) Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS supportAdvanced experience and knowledge with remote desktop applications and help desk software Proficient analytical and problem-solving skills of moderate complexity.Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.Pay and Benefits Pay Range Minimum: $ 44,000 per year Pay Range Maximum: $ 67,000 per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per yearHow You’ll GrowAt HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.