Technical Support Engineer Servers and Hardware (Piscataway, NJ)

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. In this role, you will resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

This is a 40-hour-per-week, 12-month contract (possibility of extensions). This is an on-site role in Piscataway, NJ. Must be able to work on-call rotation.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K offered.

Responsibilities:

• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process.
• Review and resolve complex business issues.
• Add case resolution to KMS.
• Understand and utilize Information Technology Information Libraries (ITIL).
• Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.

Requirement:

• 3+ years of experience in troubleshooting in a technical environment.
• Experience with Proliant servers preferred.
• Software and hardware knowledge of computing, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills.
• Phone and remote support.
• Ability to solve and document solutions for usage of other technicians and customers.
• Ability to lead resolution activities with escalated customers.
• Ability to contribute to technical action plans.
• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
• Bachelor's Degree or relevant experience.

Please submit your resume to our network at (apply to the Technical Support Engineer Servers and Hardware (Piscataway, NJ) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $60/hr. - $62/hr.