Position
Technical Support Engineer

Summary
A Japanese equipment manufacturer is seeking a bilingual Technical Support Engineer specializing in diagnostic imaging equipment. The ideal candidate will excel in a collaborative environment, support technical initiatives, and ensure exceptional customer service. This role involves cross-functional teamwork, performing preventive maintenance, troubleshooting, and maintaining compliance with company standards. Fluency in both English and Japanese is required.

Essential Duties

• Collaborate with cross-functional teams, including Electrical, Firmware, and Production Engineering, to support technical projects.
• Generate and update engineering documentation, departmental procedures, and flowcharts.
• Provide technical support and troubleshooting assistance for diagnostic imaging equipment.
• Perform repairs, scheduled preventive maintenance, and calibrations to ensure system functionality.
• Document service activities, including field service tickets, QA forms, and inspection reports, in compliance with company standards.
• Maintain inventory integrity and manage company assets.
• Work closely with customers, sales teams, and operations to address technical issues and clarify customer requirements.
• Ensure adherence to Quality Management Systems and support company-wide initiatives.
• Travel to various sites, including overnight stays and air travel, as required.
   

• Medical, Dental, Vision Insurance Plan
• 401K with company match
• Paid vacation, sick leave
• Annual Performance-Based Bonus (not guaranteed)
• Gas stipends etc.
   

• Minimum of 2 years of experience in a mechanical engineering role within the machinery department.
• High School Diploma or GED required.
• Strong organizational skills with the ability to handle multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills.
• Creative problem-solving skills and a positive professional attitude.
• Business acumen and customer service orientation.
• Physical ability to lift up to 75 lbs., frequently stand, walk, and perform manual tasks.
• Valid U.S. driver’s license.