Work Location: ONSITE - Newton, MA

Responsibilities:

• Installation and configure Windows 1011 on Desktop Laptop
• Configuration of operating system Language packs If any
• Configuration of outlook profile MS Teams and OneDrive
• Install and configure Office application with other Line of Business Applications
• Ensure the user profile data is backed up
• Configure of IE settings network and printer drives Also check group policies are applied
• Configuration of printer
• Drive mapping to Shared Network
• Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc.
• Mobile device management configure outlook teams Microsoft Authenticator etc. Android iPhone iPad Surface etc.
• Walking customers through installing applications and computer peripherals
• Guide users with simple stepbystep instructions
• Conduct remote troubleshooting
• OS and Application support ticket handling on INC SR
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Help create technical documentation and manuals
• Provide technical assistance and support issues related desktop support Teams Conferencing support
• VIP user coordination and support
• Professionalism when resolving service delivery and client issues in a timely manner
• Identifying and escalating business and technical challenges as appropriate and in a timely manner
• Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
• Install and configure the Antivirus
• Coordinate with Migration Onsite team and scheduling team
• Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
• Ensure all scheduled migrations are completed without any business impact

Skills:

• Basic knowledge on Office365 services Active Directory and user login methods
• Knowledge on SCCM application push and deployment for workstations
• Hands-on experience with Windows and Knowledge in Mac OS environments is added advantage
• Good to have ticketing tool knowledge SNOW JIRA etc
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Knowledge on Office application like Word Excel PowerPoint outlook Teams
• Working knowledge of office automation products and computer peripherals like printers and scanners

Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server

Required Skills : Desktop Support,Helpdesk

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No