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Technical Support Representative

In Navarra United States

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Technical Support Representative   

JOB TITLE:

Technical Support Representative

JOB TYPE:

Full-time

JOB LOCATION:

Raleigh Navarra United States

JOB DESCRIPTION:

Roles and Responsibilities:

  • Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
  • Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
  • Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
  • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
  • Assist in triage and incident management with collection and analysis of performance metrics
  • Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
  • Compose and send notifications to management for incidents.
  • Monitor and execute incident and change requests.
  • Able to type and communicate in an effective manner

Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • High School diploma or equivalent and 5 years additional experience OR Bachelor s degree and minimum 1 year IT experience.
  • Past experience with help desk or Incident management.
  • Strong knowledge and understanding of networking
  • Basic understanding of Windows and Linux operating systems.
  • Ability to identify and relay information and symptoms detected by monitoring tools.
  • Ability to read and follow detailed instructions or procedures.
  • Effective communication skills
  • Must be able to work from Raleigh, NC location.
    No remote work from any other location.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

30 per year

SNAPRECRUIT ID:

S-1707240354-fdfcecba5f6fe842b68c155f5807dd37

LOCATION:

Navarra United States

CITY:

Raleigh

Job Origin:

jpick2

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Technical Support Representative    Apply

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Roles and Responsibilities:

  • Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
  • Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
  • Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
  • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
  • Assist in triage and incident management with collection and analysis of performance metrics
  • Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
  • Compose and send notifications to management for incidents.
  • Monitor and execute incident and change requests.
  • Able to type and communicate in an effective manner

Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • High School diploma or equivalent and 5 years additional experience OR Bachelor s degree and minimum 1 year IT experience.
  • Past experience with help desk or Incident management.
  • Strong knowledge and understanding of networking
  • Basic understanding of Windows and Linux operating systems.
  • Ability to identify and relay information and symptoms detected by monitoring tools.
  • Ability to read and follow detailed instructions or procedures.
  • Effective communication skills
  • Must be able to work from Raleigh, NC location. No remote work from any other location.


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