Technical Support Representative Apply
Roles and Responsibilities:
- Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
- Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
- Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
- Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
- Assist in triage and incident management with collection and analysis of performance metrics
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
- Compose and send notifications to management for incidents.
- Monitor and execute incident and change requests.
- Able to type and communicate in an effective manner
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
- High School diploma or equivalent and 5 years additional experience OR Bachelor s degree and minimum 1 year IT experience.
- Past experience with help desk or Incident management.
- Strong knowledge and understanding of networking
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Ability to read and follow detailed instructions or procedures.
- Effective communication skills
- Must be able to work from Raleigh, NC location. No remote work from any other location.
