This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to to provide essential assistance to end-users and ensure smooth operations.

(1.) To troubleshoot and resolve critical and complex tickets.

(2.) To create the root cause analysis for critical issues/faults (hands on working).

(3.) To implement any necessary preventive measures to reduce future defects.

(4.) To provide technical assistance to the team members in resolving customer issues.

(5.) To execute continuous improvement activities and to improve the team s performance.

Minimum 8+ years' experience in SAP SD Configurations.
Experience in SD Module - Implementation/Roll-out/AMO
Preferred Exposure in large-scale system development Exposure in working with Global Template documents
Exposure in designing application interfaces
SAP SD /OTC configuration experience in implementation and support projects
Well versed with the business process of the projects he has worked on.
Expertise with the integration aspects of SAP-SD module with other functional modules FI, MM, PS, PM, WM and PP.
Having good skills in analyzing, documenting & designing, technical and functional specs of the processes.
Technical Expertise in SAP SD 1. Strong in OTC business process 2. Contract Management ( Billing plans / pricing /Output determination, Revenue Recog) 3. Make to Order 4. Make to Stock 5. 3rd party process 6. Service Order process / P.O Process. 7. Delivery & Billing. 8. Pricing 9. Return Process 10. Rebate 11. Intercompany Sales 12. Availability Check and TOR 13. Shipping and packing 14. Basic functions like Material Determination, Material Listing and Exclusion and Cross selling. 15. Consignment Process 16. Credit Management