Technical Support Specialist

We're hiring!MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta.This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards.Key responsibilitiesProvide day-to-day L1/L2 technical support to end usersDiagnose and resolve hardware, software and system-related issuesInstall, configure and maintain user devices (primarily macOS)Manage and follow up on tickets, ensuring proper prioritization and documentationApply IT procedures and standards consistentlyEscalate issues in a clear and structured manner when requiredSupport and guide users in their daily use of toolsTechnical environmentApple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.)Microsoft: Windows 11, Microsoft 365, Entra ID, IntuneIdentity: Okta (SAML, SCIM)Network: Cisco MerakiScripting and automation: zsh/bash, PowerShell, basic API integrationsProfile2 to 6 years of experience in IT support (L1/L2)Recent, hands-on experience with macOS is requiredExperience with an Apple MDM solution (Jamf preferred)Solid knowledge of Microsoft 365 and Entra ID administrationBasic scripting skills (zsh, bash or PowerShell)Bachelor’s degree in IT or equivalent experienceFluent in English, other languages, especially French are a plus.Ability to work on-site in Durham (North Carolina) twice per weekWhat we are looking forStrong service mindset and user focusAbility to work in a structured and process-driven environmentAutonomy once guidelines are definedClear and concise communicationReliability and consistency in executionNice to haveJamf certificationsExposure to security standards (ISO 27001/27002, GDPR, CIS, etc.)Knowledge of Zero Trust and modern identity practicesExperience with automation toolsWhat We OfferSalary range: 50k-80k per year20 days of PTOHealth InsuranceHybrid working arrangement – 2 days per week in office (additional in-office requirements during training and onboarding)Engagement multinational Life Sciences projectsA tangible opportunity to shape MDT’s methodologies, tools, and servicesLocation: Durham, North Carolina (Hybrid)Start date: ASAPValid right to work in US requiredDiversity & InclusionAt MyData-TRUST, we are committed to creating an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality.If you are interested, feel free to apply or reach out for more information.