Need W2 only Title: Technical Support Specialist Duration: 6 Months + Location: Enon , OH Job Description: Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applicationsManages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priorityMonitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionalityIdentifies and corrects issues before a location is aware of a problem using cloud and web-based applicationsDetermines the best course of action to improve performance and efficiency of store systems, equipment and applicationsProvides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionalityUnderstands and completes proper processes when installing softwareDirects field personnel in installing new equipment that is going on the store networkConfigures and upgrades software on newly installed devicesImplements software changes for fuel dispensers and fuel tanksSets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple camerasProvides troubleshooting by using remote tools connected to other legacy networksManages multiple tickets and works them in order of emergency to lowest priorityIdentifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problemsReads, interprets and follows procedures described in the internal knowledge baseProvides documentation for knowledge base articlesWorks with third-party help desk vendors as applicableMaintains inventories and orders parts as neededProvides phone support as neededAttends training classes as required to stay current with new equipment troubleshooting procedures and technologyInitiates timely communication of critical events to Store Support Team LeadsCompletes other duties, including special projects, as assigned by ManagementEducation Requirements:Associate degree in Computer Networking or 2 years of related experienceSpecialized training in network communication, PC architecture and application supportExperience Requirements:Prior help desk experience preferredSkill Requirements:Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devicesKnowledge of non-standard equipment that is not connected to the Speedway networkAbility to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are madeAbility to research and resolve issuesCapable of working in a fast-paced environmentExcellent verbal communication skills and the ability to explain technical information in layman’s termsWell organized with the ability to work under pressure and meet tight deadlinesExcellent understanding of intra-department functions and operationsAbility to perform repeated bending, standing and reachingAbility to occasionally lift up to 40 poundsAvailable to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department