TEC Specialty is seeking a Technical Support Specialist to serve as a key technical resource for customers, distributors, and internal teams. This role provides front-line technical guidance on TEC flooring, adhesive, and installation system products while ensuring accurate product use, effective issue resolution, and proactive risk mitigation.The ideal candidate balances strong customer service skills with technical expertise and sound judgment, serving as a trusted advisor while coordinating claims, escalating complex issues, and protecting the company’s quality, safety, and brand standards.Key ResponsibilitiesCustomer & Technical SupportServe as the first point of contact for customer technical inquiries related to flooring systems, adhesives, and associated productsAnswer questions regarding product performance, application methods, limitations, and best-use scenariosGuide customers in selecting the most appropriate product for specific job requirements and conditionsTroubleshoot product and installation issues using structured diagnostic and problem-solving techniquesProvide timely, accurate, and professional responses to customer inquiriesClaims & Risk ManagementCollect, document, and validate customer claims related to product performance or installation issuesCoordinate claims intake, documentation, and resolution in accordance with company policiesExecute approved corrective actions, including product replacement, credits, refunds, or no-charge materialsIdentify potential risk situations and escalate complex or high-impact issues to Area Technical Managers, Quality, R&D, or EHS teamsSupport quality events or recalls by executing established communication and corrective action proceduresProduct Knowledge & Continuous ImprovementMaintain strong technical knowledge of current and legacy TEC products, application requirements, warranties, and industry standardsDevelop working knowledge of competitive products and market positioningProvide feedback from the field to support product improvements, reformulations, and new product developmentSupport the development and maintenance of product literature, technical data sheets, and installation instructionsCollaboration & CommunicationWork closely with Sales, Quality, Manufacturing, R&D, Supply Chain, and EHS teams to support customer satisfaction and issue resolutionRepresent TEC Specialty with professionalism, technical credibility, and a customer-focused mindsetEnsure accurate documentation and compliance with internal policies, procedures, and EHS requirementsQualificationsAssociate’s degree required; Bachelor’s degree preferredMinimum of five (5) years of experience in technical support, customer service, or sales within a manufacturing environmentExperience in flooring, adhesives, coatings, construction materials, or related industries strongly preferredStrong problem-solving, communication, and documentation skillsAbility to clearly explain technical concepts to installers, distributors, and non-technical audiencesProficiency in Microsoft Word, Excel, Outlook, and Windows-based applicationsAbility to manage multiple priorities in a fast-paced, team-oriented environmentSalesforce Experience, preferred