Find Technical Support Specialist (M365| Tier 2) Full time Job in Gulf Breeze, Florida, United States | Snaprecruit

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Technical Support Specialist (M365| Tier 2)

  • ... Gulf Breeze, Florida, United States
  • ... Full time
  • ... Salary: 365 per month
  • Posted on: Feb 05, 2024       Expires on: Mar 21, 2024

Technical Support Specialist (M365| Tier 2)   

JOB TITLE:

Technical Support Specialist (M365| Tier 2)

JOB TYPE:

Full-time

JOB LOCATION:

Gulf Breeze Florida United States

JOB DESCRIPTION:

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.


The opportunity:

As a Technical Support Specialist, you will utilize your knowledge and experience to support our customers / partners as part of a global support team.

This involves taking ownership of cases that are raised by email or phone, and working them through to resolution, within our defined SLAs.
Daily activities may change with new projects, products, and the needs of the customer.


You are great at:

  • Diagnose, troubleshoot, and identify/resolve issues related to service and product offerings for Microsoft 365.
  • Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction
  • Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements.
  • Work with other tiers, Operations and Development on technical escalations, bugs, and feature requests.
  • Working closely within a team.
  • Good written and oral communication skills in English.
  • Excellent customer service skills, adding to the customer experience.
  • A track record of good judgment and decision-making in positions with significant responsibility.


What it takes:

2-3 years Experience of supporting, administrating, and troubleshooting Microsoft 365:


  • The administration of Microsoft 365 platform (All Admin Centers)
  • Experience with Microsoft 365 collaborative tools (Sharepoint, Onedrive, Teams, Team Voice, Intune, Security and Compliance)
  • Powershell
  • Azure AD


Preferred Qualifications:

  • Bachelor’s degree in IT or Cyber Security field
  • Microsoft certification(s) (MS900, AZ900, SC900, MS220, MS700)
  • Working directly with Microsoft support


OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.
com.
Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Position Details

POSTED:

Feb 05, 2024

EMPLOYMENT:

Full-time

SALARY:

365 per year

SNAPRECRUIT ID:

S-1707477641-95645ce0a11adbe9bd38abfff349daa6

LOCATION:

Florida United States

CITY:

Gulf Breeze

Job Origin:

jpick2

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OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.


The opportunity:

As a Technical Support Specialist, you will utilize your knowledge and experience to support our customers / partners as part of a global support team.

This involves taking ownership of cases that are raised by email or phone, and working them through to resolution, within our defined SLAs. Daily activities may change with new projects, products, and the needs of the customer.


You are great at:

  • Diagnose, troubleshoot, and identify/resolve issues related to service and product offerings for Microsoft 365.
  • Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction
  • Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements.
  • Work with other tiers, Operations and Development on technical escalations, bugs, and feature requests.
  • Working closely within a team.
  • Good written and oral communication skills in English.
  • Excellent customer service skills, adding to the customer experience.
  • A track record of good judgment and decision-making in positions with significant responsibility.


What it takes:

2-3 years Experience of supporting, administrating, and troubleshooting Microsoft 365:


  • The administration of Microsoft 365 platform (All Admin Centers)
  • Experience with Microsoft 365 collaborative tools (Sharepoint, Onedrive, Teams, Team Voice, Intune, Security and Compliance)
  • Powershell
  • Azure AD


Preferred Qualifications:

  • Bachelor’s degree in IT or Cyber Security field
  • Microsoft certification(s) (MS900, AZ900, SC900, MS220, MS700)
  • Working directly with Microsoft support


OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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