Job Description: Technical Support Tech - Technical Support Tech I Job#: 3029013 Location: New Carlisle, Indiana (Onsite) Employment Type: Contract Role Overview This role provides technical support to end users on a variety of issues. The position involves identifying, researching, and resolving technical problems by responding to telephone calls, email, and personnel requests. The successful candidate will document, track, and monitor issues to ensure timely resolution. Key Responsibilities Provide first-level contact and support for technical issues. Respond to requests for technical assistance via phone and email. Document, track, and monitor problems to ensure a timely resolution. Identify, research, and resolve technical hardware and software issues. Follow standard help desk procedures and pre-established guidelines. Work under immediate supervision and report to a supervisor or manager. Required Qualifications Education: An associate's degree in a related area may be required. Experience: 0‑3 years of experience in technical support or a related field is required. Technical Skills: Knowledge of commonly used technical support concepts, practices, and procedures is necessary. Work Schedule This is a 10‑hour shift position. Two shift patterns are available: Front Half (Sunday to Wednesday) and Back Half (Wednesday to Saturday). Compensation & Benefits The pay rate for this position is between $20.00 and $23.00 per hour. Equal Opportunity Employer Apex Systems is an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Applicants with criminal histories will be considered in accordance with applicable law. #J-18808-Ljbffr