Position Details
Technical Support Tech I Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.
Job Title: Technical Support Tech I
Location: New Carlisle, IN 46552
Duration: 3 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Primary responsibilities include:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
Qualifications:
- May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a supervisor or manager.
Story Behind the Need Business Group & Key Projects:
Surrounding Team and Key Projects:
- Supporting upcoming demand for team to meet required number of rack hand-offs.
Typical Day in the Role:
Interaction with Team:
- Collaborative - Primary job functions do not typically require exercising independent judgment.
- Works under immediate supervision.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
Typical Task Breakdown:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
- Physical Position Will be on their feet, moving items, lifting up to 40 lbs and fixing issues as needed.
Day-to-day activities include:
- Similar to a Data Center Role / Responsibilities
- Working in varying temperature areas (Hot & Cold Aisles)
Candidate Requirements:
Desired Leadership Principles:
- Learn and Be Curious
- Bias for Action
- Ownership
Degrees / Certs and/or Experience Required:
- May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
- Help Desk Experience not transferable for this position Looking for past experience in Physical work (Warehousing, Supply Chain, Retail, Etc).
- Networking Experience
- Hands on experience with physical infrastructure installations including hardware integration, racking, and cabling
- Troubleshooting Hardware Experience
- Able to stand for hours at a time / lift up to 40 lbs.
Top 3 must-have hard skills:
- Looking for past experience in Physical Work Environments (Warehousing, Supply Chain, Retail, Etc).
- Networking / Troubleshooting Hardware Experience
- Hands on experience with physical infrastructure installations including hardware integration, racking, and cabling.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
