Position Details
Technical Support Tech I Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: Technical Support Tech I
Location: New Carlisle, IN 46552
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- Client is looking for an Infrastructure Delivery Install Technician. Our Infrastructure team is responsible for day to day installation of servers and network equipment, structured cabling, project work and capacity management.
- This technician will also be involved with installation of structured cabling, management of infrastructure inventory levels, physical installation of network and server racks and/or devices.
- By applying to this position your application will be considered for all locations we hire for in Indiana.
- This includes, but is not limited to: IN (New Carlisle).
- This position requires the successful candidate report to a site location.
- You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.
- You will launch cutting edge server technologies and solve diverse networking impairments.
- You will quickly and accurately assess a wide range of infrastructure issues, which requires a good understanding of computers, servers, switches and various networking devices from both a hardware and software perspective and a demonstrated willingness to learn and apply new technology.
- To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.
- In addition, you must possess strong analytical skills with demonstrated problem solving ability.
- You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.
Key job responsibilities:
- Partner with cable vendors to install, inspect and troubleshoot cabling Installation and maintenance of copper and fiber cable infrastructure Install, test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords
- Ensure that the Data Center and vendor installations comply with all installation practices
- Report current status via ticketing system, status reports, email and slack
- Manage work and priorities through ticketing system and workflows to complete customer requests and projects
- Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
- Exhibit quality workmanship on all work and maintain site cleanliness
- Work with a partner to move integrated enterprise equipment from loading docks into planned positions
- Manage, check and coordinate all materials to be delivered to site daily
- Carry cell phone for communication, information, and emergencies
- Up to 50% travel within geographical work area may be required within the state (across the highway).
- Will need to have transportation to go from site to site as needed.
Qualifications:
- Education: High School Diploma minimum
- Minimum years of experience: Minimum years of experience 1 year in cabling or optic experience.
- Worked in a data center previously would be a plus.
Required Skills:
- SM and MM fiber, computer hardware experience is a plus.
- All physical requirements are expected with reasonable accommodations:
- Walk job sites in uneven terrain
- Work safely at heights and from ladders
- Ability to work on your feet conducting site walks and installation tasks for the entirety of an 8-hour shift.
- Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more
- Ability to work in an environment that operates 24/7 with an ability to participate in after-hours support as needed
- Work that will not get completed without this resource(s): Machine Learning and Rack installation will not get completed
Typical Day in the Role:
Key job responsibilities:
- Partner with cable vendors to install, inspect and troubleshoot cabling Installation and maintenance of copper and fiber cable infrastructure Install, test and troubleshoot fiber optic and copper cabling, including patch panels and patch cords
- Ensure that the Data Center and vendor installations comply with all installation practices
- Report current status via ticketing system, status reports, email and slack
- Manage work and priorities through ticketing system and workflows to complete customer requests and projects
- Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers
- Exhibit quality workmanship on all work and maintain site cleanliness
- Work with a partner to move integrated enterprise equipment from loading docks into planned positions
- Manage, check and coordinate all materials to be delivered to site daily
- Carry cell phone for communication, information, and emergencies
- Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested
Candidate Requirements:
- LP: earns trust, have a backbone and disagree, stand on your principles
- Ownership, deliver results
Top 3 must-have hard skills
- Minimum years of experience 1 year in cabling or optic experience.
- Worked in a data center previously would be a plus.
- Required Skills: SM and MM fiber, computer hardware experience is a plus.
- Education: High School Diploma minimum
TekWissen Group is an equal opportunity employer supporting workforce diversity.
