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Technical Support Technician - PST

  • ... Ultimate Kronos Group
  • ... Santa Ana, California, United States
  • ... Full time
  • ... Salary: 70300 per year
  • Posted on: Feb 01, 2024
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Technical Support Technician - PST   

JOB TITLE:

Technical Support Technician - PST

JOB TYPE:

Full-time

JOB LOCATION:

Santa Ana California United States

No

JOB DESCRIPTION:

Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at #WeAreUKG

Description & Qualifications

Description About Us:

Working in a live-call support environment, the Technical Support Technician assists UKG customers with software and hardware issues on our AutoTime solution. The Technical Support Technician is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

Early shift (7:00 AM to 4:00 PM PST or 6:00 AM to 3:00 PM PST) and on-call rotation availability required
  • Add a personal touch to the support engagement
  • Review/assess the technical situation and establish case priority/severity in accordance with the service level agreement
  • Research support cases, knowledge bases/repositories, user/administrator manuals, and Internet resources in an effort to deliver technical solutions
  • Manage case-load in adherence to departmental goals/policies
  • Effectively manage cases through multiple channels while documenting precise troubleshooting and customer interaction details
  • Work individually and with a team to solve technical problems while communicating trending issues and best practices
  • Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
Qualifications About You:

Basic Qualifications:
  • Must be able to work onsite at UKG's Santa Ana facility at least 3 days/week
  • Minimum 2 years of professional experience in software/application troubleshooting and technical support
  • Proven experience in understanding of operating systems, networking technologies/protocols, and software applications
Preferred Qualifications:
  • BS/BA in Computer Science or related experience preferred
  • Proficiency with MS SQL or Oracle is strongly preferred
  • Ability to deliver superior customer service
  • Sound analytical and organizational skills
  • Excellent oral/written communication skills
  • Experience with Workforce AutoTime preferred
Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $48,900 to $70,300 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View and its

View the

UKG participates in E-Verify. View the E-Verify posters .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Ultimate Kronos Group

Position Details

POSTED:

Feb 01, 2024

EMPLOYMENT:

Full-time

SALARY:

70300 per year

SNAPRECRUIT ID:

S-1707247557-f33d3969020e078edc9d98a4f7803292

LOCATION:

California United States

CITY:

Santa Ana

Job Origin:

jpick2

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Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at #WeAreUKG

Description & Qualifications

Description About Us:

Working in a live-call support environment, the Technical Support Technician assists UKG customers with software and hardware issues on our AutoTime solution. The Technical Support Technician is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

Early shift (7:00 AM to 4:00 PM PST or 6:00 AM to 3:00 PM PST) and on-call rotation availability required
  • Add a personal touch to the support engagement
  • Review/assess the technical situation and establish case priority/severity in accordance with the service level agreement
  • Research support cases, knowledge bases/repositories, user/administrator manuals, and Internet resources in an effort to deliver technical solutions
  • Manage case-load in adherence to departmental goals/policies
  • Effectively manage cases through multiple channels while documenting precise troubleshooting and customer interaction details
  • Work individually and with a team to solve technical problems while communicating trending issues and best practices
  • Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
Qualifications About You:

Basic Qualifications:
  • Must be able to work onsite at UKG's Santa Ana facility at least 3 days/week
  • Minimum 2 years of professional experience in software/application troubleshooting and technical support
  • Proven experience in understanding of operating systems, networking technologies/protocols, and software applications
Preferred Qualifications:
  • BS/BA in Computer Science or related experience preferred
  • Proficiency with MS SQL or Oracle is strongly preferred
  • Ability to deliver superior customer service
  • Sound analytical and organizational skills
  • Excellent oral/written communication skills
  • Experience with Workforce AutoTime preferred
Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $48,900 to $70,300 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View and its

View the

UKG participates in E-Verify. View the E-Verify posters .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Ultimate Kronos Group

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