Position Technical Helpdesk Consultant - Hybrid | 1+ Year Experience Schedule: On-site, 3 days per week after training (hybrid) Experience: 1+ year technical helpdesk/service desk Type: Full-time, long-term contract (1 year+) Overview Are you ready to take the next step in your IT support career? We're looking for an energetic and driven Technical Helpdesk Consultant to join a fastpaced, collaborative IT team. In this role, you'll be the frontline hero-providing phone, chat, and remote support to users and solving a wide range of technical issues. If you enjoy problem-solving, delivering great customer service, and being part of a team that values continuous learning, this is the place for you! What You'll Be Doing Providing phone, remote, and chat support to end users Troubleshooting Windows OS, software issues, and basic hardware problems Supporting printers, VPN, DNS/DHCP questions, and user connectivity issues Managing user accounts and permissions via Active Directory Resolving tickets using a professional ticketing system Collaborating with teammates to ensure a smooth IT support experience Top Skills We're Looking For Windows troubleshooting Remote support Printer troubleshooting Active Directory Ticketing systems VPN & DNS support Additional Qualities That Shine Strong customer service mindset Clear, friendly communication skills Ability to remain calm under pressure Solid problem-solving instincts Dependability and punctuality Experience Level Intermediate (1+ year of service desk or technical helpdesk experience required) Job Type & Location This is a Contract position based out of West Bend, WI. Pay and Benefits The pay range for this position is $20.90 - $20.90/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in West Bend, WI. Application Deadline This position is anticipated to close on Mar 12, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr