Position Overview This organization is a structured cabling company that secures contracts to install cabling for new buildouts across various businesses. In addition to new installations, the company also handles support contracts, responding to service calls involving connectivity and cabling issues. For all onsite work, the organization partners with subcontracted cabling vendors who dispatch field technicians to customer locations. When those technicians encounter technical issues, they contact the support team (the team this role sits on) for guidance. The team supports cabling connectivity to devices within retail stores but is not responsible for supporting the individual devices themselves (e.g., kiosks, TVs, POS systems, cameras, routers, switches, or displays). The Technical Support Coordinator is responsible for responding promptly to service requests, identifying root causes, coordinating resolutions, and communicating status updates in accordance with company best practices and any customer‑specific process requirements. This role serves as an advocate for the customer while also considering operational efficiency and cost impact for the organization. This position supports field technicians working inside retail stores and shopping malls, assisting them with miscellaneous connectivity‑related issues. Primary Responsibilities Answer inbound calls from field technicians reporting status or requesting assistance Make outbound calls to technicians to gather updates or provide direction when extended time onsite or issue complexity requires frequent follow‑up Ensure technicians' time onsite is used efficiently Document status updates and provide clear guidance to technicians working on service requests Confirm necessary onsite arrangements or equipment logistics before scheduling technician visits Enter brief updates into customer systems according to established company and customer guidelines Close completed service requests in internal and/or customer databases Shifts Sun‑Thurs, 1pm‑10pm (1 hour dinner break) Or Mon‑Fri, 1pm‑10pm (1 hour dinner break) Candidates may choose either shift. Other Details • This role is 100% onsite. Start date: ASAP Job Type & Location This is a Contract position based out of Middleton, WI. Pay and Benefits Pay range: $21.00 - $21.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Additional Qualifications High integrity and professionalism Strong team‑oriented mindset Excellent communication skills Ability to prioritize the needs of the team and customers Customer‑friendly demeanor Required Skills Network troubleshooting Support experience Router and switch fundamentals Problem solving and issue diagnosis Top Skills Network Support Router Switch Troubleshooting Workplace Type This is a fully onsite position in Middleton, WI. Application Deadline This position is anticipated to close on Mar 6, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr