Roles & Responsibilities:

Industry Knowledge: Banking, Payment and Credit Card domain experience

• Experience: 10 to 12 Years of industry experience
• Experience in Credit Card issuer area like
  • card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
  • monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing,
  • Payments, Rewards, Rules processing, Configurations, and Reporting,
  • regulatory compliance in the area of interest rate, and cardholder data
  • how credit card issuer lifecycle works for business / merchant, financial institutes

• Research and Information Gathering: Interviewing product managers, studying product samples, and gathering data to understand the product's features and functionality.
• Content Creation: Writing, editing, and proofreading content for accuracy, clarity, and consistency.
• Audience Analysis: Assessing the needs and technical knowledge of the intended audience (e.g., end-users, technicians, or developers) to adjust the tone and technical level of the documentation.
• Documentation Management: Organizing information, creating diagrams, charts, or other visual aids, and managing documentation systems (such as content management systems or wikis).
• Collaboration: Working with cross-functional teams, including engineering, QA, and customer support, to ensure documentation aligns with product development and user needs.
• Review and Testing: Incorporating user feedback to update and improve content and testing documentation for usability and accuracy.

Key Skills and Qualifications

• Excellent Writing Skills: The ability to present complex information clearly and succinctly, with a strong grasp of grammar, style, and syntax.
• Technical Aptitude: A strong interest in and the ability to quickly grasp technical concepts and new tools. A background or degree in a relevant technical field (e.g., computer science, engineering) can be beneficial.
• Attention to Detail: Meticulous proofreading and editing skills to ensure accuracy and functionality.
• Research and Analytical Skills: The capacity to break down complex data, analyze information, and organize it logically for the reader.
• Collaboration and Communication: Strong interpersonal skills for effectively communicating with diverse teams and stakeholders.
• Software Proficiency: Familiarity with documentation tools (e.g., MadCap Flare, Oxygen XML Author), content management systems (CMS), and common office software (e.g., Microsoft Office Suite).

Typical Documentation Types

Technical writers produce a variety of materials depending on the industry:

• User manuals and guides
• Installation and configuration instructions
• Online help sections and FAQs
• API developer guides