Description Please apply directly to our Paylocity posting. Position Purpose: Deliver efficient, high-quality service that maximizes equipment uptime and drives customer satisfaction. Represent the company professionally while diagnosing, servicing, and repairing heavy construction equipment with precision and minimal callbacks. Key Performance Outcomes Diagnostic Accuracy (KPI: First-Time Fix Rate, Diagnostic Efficiency) Diagnose complex mechanical, hydraulic & electrical issues with a first-time fix rate of 90% or higher. Use OEM diagnostic tools and software to accurately interpret codes and error messages. Reduce average diagnostic time to under 2 hours for standard equipment. Job Completion and Productivity (KPI: Jobs Completed per Week, Downtime Reduction) Complete assigned service orders within the standard labor hours 95% of the time. Minimize equipment downtime through timely repairs and proactive maintenance. Prioritize workflow to support emergency service calls with Customer Satisfaction (KPI: CSI Score, Repeat Service Calls) Maintain a customer satisfaction score of 4.8/5 or higher through effective communication, professionalism, and education. Ensure zero repeat visits for the same issue within 30 days. Communicate clearly with customers regarding work performed, maintenance recommendations & follow-up. Team Collaboration (KPI: Peer Feedback, Knowledge Sharing Participation) Contribute to a positive team environment through regular knowledge sharing and mentorship. Participate in at least one peer-training or technical improvement session per quarter. Support team members in achieving collective service goals. Dependability & Work Ethic (KPI: Attendance, Job Readiness, Safety Compliance) Demonstrate consistent attendance and punctuality (zero unexcused absences per quarter). Maintain an organized, clean and well-stocked service truck and/or work area at all times. Uphold all safety protocols and report hazards immediately; achieve 100% safety training compliance. Key Competencies & Technical Skills Advanced mechanical, hydraulic, and electrical systems troubleshooting. Proficiency in using service software, diagnostic scanners, and repair manuals. Interpretation of schematics and technical documentation. Welding and fabrication experience is a plus. Strong customer-facing communication skills. Qualifications Minimum Qualifications Technical or associate degree preferred; 5–7 years of field experience for senior roles. Entry-level candidates must hold a technical degree or certification. Proficient with parts lookup, OEM manuals, and service documentation platforms. CDL (Class A with airbrake, combination, and tanker endorsements) required within 3 months of hire. Own a complete set of tools (metric and standard hand and air tools). Must be able to lift 100 lbs., stand for extended periods, and work in various environmental conditions. Performance Review Criteria First-time repair rate Technician efficiency and productivity Customer satisfaction scores On-time job completion rate Safety compliance Attendance and reliability metrics Please apply directly to our Paylocity posting. #J-18808-Ljbffr