Role: Techno-functional Lead BA

Location: Charlotte North Carolina (NC)

Type of Hire - Contract/ C2H

Duration: 12 months

EXPECTATIONs :Contact Center / IVR background and background related to Conversation AI (if not Kore.AI)

If we are able to get someone with recent Kore.AI skill willing to work onsite then please share and we will attempt with the team

Job Description:

Techno – Functional Business Analyst

Onsite – All 5 days (Charlotte NC)

• Expertise in IVR systems and Conversational AI platform

• Experience with system integrations bonus experience with implementation with IVR and Conversational AI (any platform)

• LC/NC Framework (knowledge)

• Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially IVR systems.

• Proficiency in creating business documentation such as BRDs, functional specs, and process flows.