Technologies Technician

Job Summary:

The Client Technologies Technician - Entry is an IT operations specialist role providing front-line technical and customer support within a formal financial environment. The technician will troubleshoot, resolve, and escalate IT issues, support daily IT operations, and assist with projects under supervision. This is a fully onsite, contract-to-hire position based in Columbia, South Carolina, with the goal of transitioning to a full-time state role.

• Serve as the first point of contact for IT assistance via phone, email, or in person.
• Deliver consistent, high-touch support focused on first-response resolution.
• Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and software.
• Escalate complex problems to senior IT staff or managed service providers and keep users informed.
• Process account setups, password resets, and access requests following agency policies and security standards.
• Manage security and distribution group memberships according to access policies.
• Perform post-maintenance testing and report issues after managed service provider maintenance.
• Open, track, and follow up on tickets with managed service providers until resolution.
• Document requests, resolutions, and user feedback in the agency's ticketing system.
• Educate users on IT best practices, system usage, and technology guidelines.
• Support IT initiatives and projects such as equipment rollouts and software updates under supervision.
• Perform break/fix hardware support including diagnosing, repairing, or replacing equipment and coordinating vendor repairs.
• Maintain accurate IT asset inventory and ensure records are audit-ready.
• Maintain confidentiality and security when handling sensitive financial and accounting data.
• Participate in occasional rotating after-hours work to address incidents and support system maintenance.

• 2+ years of help desk or IT support experience.
• Working knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
• General IT support practices.
• Bachelor's degree in Information Technology, Computer Science, or related technical field (or equivalent experience).
• Ability to pass background and credit checks.
• Strong customer service skills with clear verbal and written communication.
• Ability to lift and carry equipment up to 50 pounds and perform physical tasks related to hardware support.

• Experience in a customer-facing role in IT, banking, finance, or professional services.
• Experience with help desk software and ticketing systems.
• Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management.
• Experience working with managed service providers and vendor ticket tracking.
• CompTIA A+ certification.
• ITIL Foundation certification.
• Microsoft Certified Fundamentals (including Microsoft 365).
• Patience, empathy, professionalism, curiosity, resourcefulness, and sound judgment.
• Ability to prioritize, stay organized, and remain calm under pressure.
• Commitment to integrity, confidentiality, and attention to detail in a government and financial services setting.

• Must successfully pass a 7-year criminal background check, credit check, and E-Verify screening.
• Strict confidentiality required due to handling sensitive financial data.
• Candidate must be a current South Carolina resident; no relocation allowed.
• Fully onsite work required at 1200 Senate Street, Columbia, SC.
• Occasional rotating after-hours work to support incidents and maintenance.
• Physical ability to lift up to 50 pounds and work in confined equipment spaces.

• Monday through Friday, 8:30 AM to 5:00 PM, fully onsite.
• 40 hours per week.
• Occasional after-hours shifts on a rotating basis as needed.