Job Title: Technology Consultant

Contract Period: 6 Months

Work Location: Coppell, Texas, USA 75019

Work Hours: 08:30-17:30

Key Responsibilities

System Administration and Technical Support:

• Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
• Manage user accounts, permissions, and profiles while addressing technical issues promptly.
• Maintain and update dashboards for accurate and actionable data visualization.
• Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.

Carrier Support:

• Communicate with Logistics Carrier to identify the issue and troubleshoot

Data Integration:

• Ensure the data is integrated accurately between all relevant systems (Samsung Internal, 3^rd Party Solutions…)

Business Analysis:

• Collaborate with stakeholders to identify business needs and translate them into system requirements.
• Conduct thorough analyses of existing processes, recommending best practices
• Facilitate master data management and governance, ensuring data integrity and accuracy.

User Support and Training:

• Train new users on system tools, protocols, and best practices to ensure seamless adoption.
• Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
• Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.

Strategic Contributions:

• Develop comprehensive reports and dashboards to support decision-making processes.
• Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
• Partner with cross-functional teams to deliver scalable and sustainable solutions.

Qualifications:

• Required Logistics Business Support Experience (+5 years)
• Required Logistics Management Application (+5 years, DispatchTrack is huge +)
• Proven experience in business analysis, system administration, or related technical support roles. (+5 years)
• Prefer to Korean Speaking as an 2^nd Language
• Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
• Excellent communication, collaboration, and training skills.
• Familiarity with data monitoring tools and survey platforms is a plus.
• Strong project management and prioritization abilities.