Technology Coordinator

Role: Technology Coordinator

Location: 556 Columbia St.Brooklyn, NY 11231

Duration: 3 to 6 months Contract

The Technology Coordinator is responsible for supporting Help Desk operations and ensuring that end users are receiving the appropriate assistance for all technology needs. This includes supporting with phone systems and sound systems at a basic level.

Responsibilities:

• Serves as a Help Desk tier I and 2 engineer to support desktops, laptops, tablets and smartphones.
• Under the direction of the Technology Manager or Head of Operations, images computers utilizing PXE boot, Microsoft Deployment Toolkit, and Microsoft provisioning tools.
• Assists with maintaining system processes related to file and system backups.
• Supports a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)
• Supports the maintenance of the Active Directory user and computer accounts.
• Assists with maintaining computer and mobile device updates/patches.
• Assists with maintaining telephone equipment including VOiP and analog services.
• Recommends hardware, software and consumables for purchase.
• Maintains accurate inventory lists.
• Maintains and creates documentation of IT processes.
• Administers Office 365.
• Maintains Windows Server Update Services.
• Troubleshoots Network and Wi-Fi infrastructure issues.
• Configures, updates, and maintains school image profiles.
• Configures and trains on Outlook, Skype and SharePoint.
• Supports audio/visual needs at the school.