The Technology Coordinator supports the charter school's instructional and operational technology needs by managing systems, devices, and digital tools used by staff and students. This role ensures reliable technology access, provides day-to-day technical support, oversees network and software management, and partners with school leadership and teachers to enhance learning through effective use of technology.

Qualifications / Requirements

• Bachelor's degree in Educational Technology or related field and 3 to 5 years related experience or equivalent combination.

• Knowledge of current trends in the specific field.

• Demonstrated experience with standard software applications, including Google products (GAFE), MS Office, Windows. May require database management skills with ability to produce reports. Ability to use advanced computer functions including navigating the Internet. Ability to manipulate, analyze and interpret data.

• Familiarity with support and troubleshooting of personal computers, servers and network equipment.

• Must have a strong dedication to customer service.

• Training ability/experience is a plus.

• Able to supervise and manage personnel

• Strong verbal and written communication skills with all stakeholders

• Work may require moderate physical exertion and/or physical lifting.

• Willingness to work flexible hours.

• Ability to work under stress during peak workload periods.

ESSENTIAL FUNCTIONS

• Provide Professional Development on technology resources available to teachers and administration

• Serve as a member of the crisis response team

• Provides IT operations functions to offices for the organization's standard hardware, software and voice/data network solutions.

• Responsible for the purchase, setting timeline for installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment.

• Manage help desk

• As appropriate, provides escalated on-site support of hardware, software and network connectivity issues.

• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).

• Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures.

• Work and communicate with a wide range of people – peers, vendors, the public, staff members including leadership, and others.

• Drive mission and vision of technology use in the school

• Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion. Demonstrate sensitivity in handling confidential information.

• Purchase software/hardware/consumables as provided for in budget.

• The position is supervised by the CEO.

Direct Reports

• UST(s)

• Librarian

• Librarian Aide

• SIS Manager

DUTIES

• Monitor local inventory maintenance and software license management.

• Monitors security compliance in accordance with standards, policies and procedures.

• Responsible for maintenance of systems documentation such as operations manuals.

• Serves as the technical and communications liaison to and from stakeholders and office key users for communications, initiatives, needs assessments, etc.

• Responsible for procurement, monitor installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software

• Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.

• Provides consulting/training/education services such as data management and staff training/orientation for various school technologies.

• Responsible for local IT vendor, contract and outsourcing management.

• Provides backup support for UST(s) in the school.

• Participates in the identification, development and communication of new technology standards and best practices as appropriate.

• Other duties as assigned

• May act as a resource to others to solve problems.

• Financial responsibility may include working within a budget to complete projects, negotiating and contracting with vendors, assisting with budget development, and meeting fundraising targets.

Daily

• Review any email alerts from various systems and take appropriate action as needed.

• Check MDF and IDF's (server room and wire closets) for anything that may be not working properly.

• Review ticket system for issues as well as event requests.

• Assist with escalated ticket issues or more complex issues.

• Duties as assigned (lunch,car,bus duty)

• Responsible for monitoring data backups to ensure that they are completed on a regular basis.

• Communicating with technical team priorities/expectations of the day

• Troubleshoot walk-in's and urgent phone calls that affect learning when UST's are not available.

Weekly

• Attend Admin Adjunct meeting

• Conduct Team meeting (bi-weekly)

• Attend Leadership meeting (bi-weekly)

• Track toner needs

Yearly

• Purchase Capital equipment

• Prepare budget

• Ensure inventory process is complete and accurate

• Review existing policies and update as needed

• Plan and support state Strategic Plan

Ongoing

• Evaluate and demo hardware/software for future purchase

• Preventative planning

• Update Blackboard Connected as needed

• Place orders with vendors

• Event/assembly setup of A/V equipment as needed

• Maintain/review telephone system

• Share and make available training resources of school technology

• Provide professional development to staff on various school resources

• Deploy new technology as needed

• Create policy, procedures

• Communicate with helpdesk companies to resolve issues

• Attend Board meetings as needed

• Organize, Plan, support online testing (MAP, CDT, Keystone)