Overview Technology Services Desk Manager – Grinnell, IA. This role supervises the Technology Service Desk Specialists and reports to the Director of Service Management. The Manager will supervise Tier 1 and 2 deskside support team members, provide highly technical guidance to managers, department heads, administration offices, staff and students, and ensure tasks are completed on time and issues are appropriately escalated as needed. Responsibilities Manage the day-to-day activities of the Technology Service Desk Specialist team Recruit, hire, manage and mentor full-time staff and student employees Work with the lifecycle upgrades of campus computers, ordering and deployment Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Online Audio and Video Media #J-18808-Ljbffr