Our client is a leading home furnishings retail company known for its unique design, high quality products and exceptional customer service. The company specializes in offering a wide range of kitchen, entertaining, décor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish. Position Summary We’re seeking a dedicated specialist to close technology skill gaps and accelerate adoption of enterprise applications. This role focuses on empowering employees through personalized training, enablement programs, and ongoing support, ensuring high proficiency in the technologies that drive business growth and productivity. Essential Job Duties and Responsibilities Assessment & Planning: Define role based proficiency standards for key applications Conduct one on one technology skills assessments for all employees Develop gap analyses and create individual training plans tailored to each employee Instructional Design & Delivery: Build curricula using adult learning best practices and accessibility standards Maintain an evolving catalog of learning resources and publish roadmaps, FAQs, and release note briefings for new features Deliver training through multiple formats: large group presentations, small group workshops, micro learning videos, interactive labs, and personalized coaching sessions Enablement & Adoption: Provide consultative guidance to reduce how to support tickets and promote self-service Create job aids, quick reference guides, and maintain a knowledge base of resources Partner with HR and IT to embed training into onboarding and change management initiatives Establish and manage a champions network to reinforce best practices across departments Measurement & Continuous Improvement: Track adoption metrics, proficiency scores, and training effectiveness Report KPIs and continuously refine programs based on feedback and data Education and Experience Bachelor’s degree in Education, Instructional Design, Educational Technology, or related field Deep knowledge of adult learning theory (Andragogy) and experience using one or more instructional design frameworks (ADDIE, ALC, UDL) 5+ years designing and delivering adult learning programs for diverse learners Special Requirements Knowledge, Skills, and Abilities: Strong facilitation skills across multiple modalities; excellent written and visual communication Advanced expertise with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Outlook, Excel, PowerPoint, Word, Power BI) Ability to quickly become an expert in and NetSuite; prior experience is a strong plus Physical and Mental Requirements Ability to sit, stand, walk, talk, hear, reach, push, pull, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists. Competitive salary commensurate with experience Comprehensive benefits package including medical, dental, and vision coverage 401K Retirement Savings + Company Match Paid Vacation, PTO and Holidays Company sponsored life insurance and LTD Health Savings Account + Company Match Generous Employee Discount Verizon Discount Referral Bonus Program Opportunities for professional development and career advancement #J-18808-Ljbffr