Technology Specialist It Services Supply Chain

"Project Niche Skills" - VD Profiles submissions allowed

Job title : Technology Specialist - IT Services | Supply Chain Management | Manhattan WM

Work location Wilmer TX 75172

Is it Hybrid, onsite position Onsite working form Client location, No Hybrid or remote

Please confirm if the candidate can work from any Infosys DC office Candidate has to work from the above address

Tentative Start date - Immediate

Contract duration 1 year

Vendor rate #### / Hr

Minimum years of experience needed in the required skills- 5 Yrs

Minimum over all work experience required - 6 to 8 yrs

Domain Manhattan WMS

Any certification required - No

Mandatory skills required

Strong functional knowledge of warehouse management processes and operations.
Hands-on technical expertise in Manhattan WMS (latest versions preferred).
Proficiency in SQL for data analysis, troubleshooting, and query optimization.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills to interact with business users and technical teams.
Experience in incident management tools and ITIL processes (preferred).
Capability to handle critical issues under pressure and provide timely updates to stakeholders.
Complete job description -

Need a Manhattan WMS expert with good understanding of warehouse management back ground. Candidate should be able to provide the L2 support by resolve the incidents, service request. Should have good communication skills to handle the ware house operators and all the stake holders. Should have a good technical experience on Manhattan WMS and SQL. Should be able to work independently. Need to do the onsite offshore coordination.

Role: Manhattan WMS L2 Support Specialist

Key Responsibilities:

Provide Level 2 support for Manhattan WMS, including incident resolution and service request handling.
Perform root cause analysis and ensure timely resolution of warehouse management system issues.
Coordinate effectively between onsite and offshore teams for smooth operations and support delivery.
Collaborate with warehouse operators and stakeholders to understand issues and provide solutions.
Document resolutions, maintain knowledge base, and ensure compliance with support SLAs.
Interview mode - In person/Virtual Virtual

How many rounds of interview - 1

Project Code: Nike WMS ext code for unit EAISCRL for l