Technology Support Specialist I

Technology Support Specialist ILocation: Onsite Denver, COAbout the RoleProvide high-level on-site technical support to client personnel across networking, telecommunications, and end-user technologies.This role requires strong AV support experience and excellent customer-facing skills in a professional environment.Roles & ResponsibilitiesProvide on-site technical support, guidance, and solutions for complex technology issues.Support AV equipment in meeting rooms (e.g., Condeco, Surface Hub, Microsoft Teams Rooms, Crestron, Barco ClickShare, Polycom).Perform laptop troubleshooting, maintenance, and administration.Support and troubleshoot Apple MacBooks, iOS, and Android devices (setup and configuration).Manage and support HP, Xerox, and Canon print devices.Work with Windows 10, Office 365, and Microsoft Teams.Provide in-person support to resolve complex technical issues with strong customer service.Perform root cause analysis to resolve and prevent recurring issues.Analyze impacts and guide solution processes to meet customer and organizational needs.Collaborate with teams and leverage multiple resources to meet customer requirements.Support implementation of client technology solutions.Communicate system updates to customers as needed.Coordinate, track, and maintain inventory.Document and track issues using ServiceNow and ensure follow-ups.Perform software and firmware upgrades and testing.Proactively identify and resolve technical issues at the operational level.Participate in postmortem analysis and share best practices.Share solutions using collaboration tools like Yammer and SharePoint.Provide technical guidance and consult with stakeholders.Benefits (W2)Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.