About the role :We are looking for a dynamic and student-friendly Branch Executive who can manage front-desk responsibilities and handle telecalling to support our counseling and sales team. You’ll play a key role in guiding students and parents with basic information and ensuring a smooth experience at our branch.The charter for this role will include:Greet and assist walk-in students and parents.Manage student appointments and maintain the counselor calendar.Handle incoming calls and guide students to the right point of contact.Maintain daily visitor logs and ensure the front office is always well-organized and presentable.Make outbound calls to prospective students who have shown interest in studying abroad (via leads from website/events/social media).Share accurate and basic information about countries, courses, and intakes.Follow up on leads and schedule appointments for counseling sessions.Maintain proper call logs and update lead data in CRM tools.Handle basic queries over call or WhatsApp and guide students to the appropriate counselor.Ideal Persona would :Excellent communication in English, Bengali and HindiPrior experience in telecalling, counseling support, or front office will be an advantage.Confident, friendly, and student-oriented approach.Strong phone etiquette and listening skills.Basic knowledge of MS Excel, Google Sheets, and email communication.Ability to multitask and remain calm under pressure.