Telecom Data Analyst

TurningPoint Global Solutions is seeking a detail-oriented Telecom Data Analyst to join our team in supporting government clients with end-to-end wireless telecom lifecycle management. The Telecom Data Analyst will analyze customer billing, audit inventory, perform cost-optimization studies, and track service order lifecycles. The ideal candidate combines strong data reconciliation capabilities with clear presentation skills to deliver actionable financial visibility, compliance, and metrics to federal stakeholders.

• Location:  Onsite (Rockville, Maryland)
• Citizenship: Must be authorized to work in the U.S. without current or future employment visa sponsorship.
• Clearance: Active Secret clearance

• Billing Validation & Reconciliation: Perform comprehensive monthly audits and reconciliations of complex carrier invoices to verify billing accuracy, resolve discrepancies, and ensure federal customers are not overcharged.
• Financial Analysis & Cost Optimization: Conduct data analytics to identify usage trends, rate-plan optimization opportunities, zero-usage lines, and cost savings to demonstrate ROI and address evolving customer needs.
• Inventory Auditing & Compliance: Conduct continuous telecom asset and line inventory audits throughout the billing cycle to enforce federal compliance, accountability, and accurate asset assignment within Network Inventory & Optimization Solution (NiOS).
• Monthly Client Reporting & Metrics: Design and deliver executive-ready presentations and dashboards detailing monthly usage trends, key performance metrics, inventory updates, and total realized savings.

• Clearance: Active Secret Security Clearance (Must be maintained throughout employment).
• Minimum Qualifications: High School Diploma with 5 years of experience, or an equivalent combination of education and experience that enables performance of essential job functions.
• Required Experience: 3+ years of experience in telecom data analysis, invoice auditing, or federal wireless lifecycle management.
• Data Analysis & Excel Proficiency: Advanced skills in Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, data reconciliation formulas) and working with large datasets.
• Billing Reconciliation: Proven track record of evaluating cellular carrier billing structures (e.g., Verizon, AT&T, T-Mobile), identifying billing errors, and filing carrier credit disputes.
• Presentation & Reporting: Strong proficiency in Microsoft PowerPoint, Word, and Excel to translate raw financial/usage metrics into concise client presentations.
• Attention to Detail & Accuracy: Exceptional data entry precision and analytical skills to ensure complete inventory tracking and contract compliance.
• Communication & Stakeholder Management: Excellent written and verbal communication skills for interfacing with government stakeholders, project leaders, and carrier account teams.

• Experience supporting federal government telecom or IT programs.
• Familiarity with telecom ordering processes.
• Experience with telecom expense management (TEM) platforms

We understand that our team members are our greatest asset. That’s why we offer:

• Competitive salary with annual performance bonus and annual merit increases.
• Comprehensive health benefits fully funded by the company for employees.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary range for this role is $80,000 to $90,000.  This salary is a general guideline only, as compensation decisions are based on relevant experience and educational qualifications. 

Ready to make your next career move?

Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to TurningPoint!

About Turning Point Global Solutions LLC (https://www.tpgsi.com):

Turning Point Global Solutions is a growing information technology services company that caters to federal, state, and local government organizations, and commercial clients.

At Turning Point Global Solutions, our heritage of innovation and strong software engineering and services capabilities enables us to provide a full suite of mission-critical solutions in a timely and cost-effective manner.

The high level of customer satisfaction with our solutions is exemplified by our consistently winning incumbent contracts (recompetes) and long-term customer relationships.

We take pride in our reputation of predictability, dependability and corporate decision-making that delivers meaningful results and preserves the longevity of our client partnerships.

Founded in 2002, we are privately funded and debt free. TurningPoint Software Engineering process is independently appraised at CMMI Maturity Level 5 for development and CMMI Maturity Level 3 for services.

TurningPoint provides excellent career opportunities for talented professionals and offers a competitive compensation and benefits package.

All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law. This policy extends to all aspects of employment with TurningPoint, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.