Hybrid role (occasional Travel include)

Well rounded in managing 50+ telecommunication tickets that may involve data entry, troubleshooting, critical thinking, inventory management, asset management, etc. This could involve traveling to London, OH site to take inventory of the radios, etc./technology as it is sent/received for repair. Will involve some data entry aspects to track assets. The candidate is responsible for managing MARCS radio systems and creating and/or modifying program modules. The candidate should also have knowledge of Intune, tango management for managing mobile phone devices

Education:

Preferred Education: 4-year college degree

Years of Relevant Experience: 6 plus years

Key Skills: SCCM, MARCS radio, Tango and Intune

Development Skills: Solutions design; Project technical planning; Analysis and design; Communication; Testing and implementation; Recommends software reusability guidelines; Plans and conducts formal mentorship activities for peers and/or lower-level staff via verbal instruction or technical documentation.

Development Tools:

Documentation: Create Technical documentation with application functionality and test methods, various flow diagrams (Business/Functional)

Skills needed for this project: Experience within infrastructure (telecom / VOIP)

• Resolving tickets / critical thinking skills
• Local to Ohio and comfortable with travel within the State
• Strong experience with Microsoft Office (Excel)
• Experience with asset inventory
• Ability to work remotely within a team environment and able to function with little/no supervision
• Strong work ethics
• Willingness to be trained up to speed within telecom functions, etc. of the organization
• Intune and Tango management