Job Title: Telecom Project Manager with Single Carrier
Location: Brooklyn, NY
Duration: 12+ Months
Interview: WebEx

JOB DESCRIPTION

• The office of Technology and Innovation is seeking an experienced Telecom Project Manager for its Single Carrier Citywide cost savings initiative.
• This Telecom Wireless Single Carrier project migrates 100K+ Smartphone lines/devices used by NYC agency's employees from three Wireless carriers to one single carrier.
• The consultant responsibilities include, but not limited to, working with OTI, the agencies, and the Telecom company to coordinate the timely transition of the devices.

SCOPE OF SERVICES:

• Review the Single Carrier agreement, create the checklist, deliverables and compliance tracker and monitor progress with the selected carrier, reporting any issues or delays.
• Review and prepare the citywide Smartphone migration inventory, create the citywide migration tracker, address any discrepancies with the carriers and update OTI and/or agencies.
• Work with the selected carrier to create and update the migration schedule -as needed across all NYC agency's service orders for the migration.
• Maintain the migration inventory and track progress based on the service orders.
• Provide Telecom subject matter expertise during the transition of Smartphone Single Carrier project.
• Review and update the deliverable documents per the agreement, report progress and address any discrepancies with carrier and get the approval/sign off from OTI.
• Coordinate with the wireless carriers, OTI's Wireless ordering team and the agencies, review, assist with preparing and the finalization of the M1 orders prior to signing.
• Work with the selected carrier to process the M1 orders, track SIM porting, oversee shipment/delivery of new devices and confirm activation with the selected carrier and OTI/agencies, and update the migration tracker.
• Gather all Single Carrier project deliverable, final citywide inventory and the project artifacts after the migration is completed and submit to OTI.
• Review Vendors' reports for completeness and accuracy, and to validate service levels are met.
• Track and report any User's wireless coverage and/or operation issues post- migration and work with the carrier until the issues are fixed.
• Create and submit the weekly/monthly single carrier project reports, including risk and issues and publish an executive dashboard.
• Track and Report on any Single Carrier contract and performance issues and coordinate with the carrier and OTI/Agencies on the resolution.
• Document and report on the actual/realized savings based on the identified Single Carrier initial savings.
• Work with OTI Cost Recovery group and the selected carrier to create and/or update the invoicing for the single carrier project billing and payment.
• Report and aggregate the Citywide telecommunications services create monthly reporting dashboards, Key Performance Indicators (KPIs) and presentations for executives and outreach/letters to Vendors and Telecom Stakeholders.
• Knowledge transfer and user training on telecom and contractual functionalities, tasks, processes, reporting and analysis techniques for the single carrier project.

MANDATORY SKILLS/EXPERIENCE

Note: Candidates who do not have the mandatory skills will not be considered

• At least 8 years of full-time experience as a Telecom Wireless Single Carrier Project Manager.

DESIRABLE SKILLS

• Knowledge of/experience with Telecom Expense Management, ServiceNow, Req/Passport systems.
• Hands on experience, Telecom certifications, PMP, ITIL and strong written and verbal communication skills.
• Knowledge of/experience with City procurement rules and procedures, and contract management procedures.
• Strong organizational, analytical, and time management skills.
• Ability to handle multiple tasks at one time and maintain a strong attention to detail.

SPECIAL REQUIREMENTS

• Telecom technical and project management experience.
• Government and/or city experience