Telecom Technology Lead Oss Bss

Overview: Tek Ninjas is a global software consulting and digital services company built for speed, scale, and innovation, headquartered in Carrollton, Texas.

Job Title: Telecom Technology Lead - OSS/BSS

Location: Richardson, Texas 75082

Duration: 12 months

Job Type: Contract

Work Type: Onsite

Job Description:

THE ROLE:

Provide L1.5/L2 operational support for the SYAD ecosystem supporting telecom provisioning, inventory, circuit assignment, and workforce management applications. Responsible for incident resolution, access administration, order fallout investigation, queue monitoring, data maintenance, and coordination with vendor SMEs for complex issues. The role requires strong understanding of TIRKS, WFA-C, SOAC, FACS, and related OSS/BSS systems.

Key Responsibilities

• Incident & Service Request Management
• Investigate and resolve incidents across:
• TIRKS
• TIRKS-JX
• WFA-C
• WFASM
• WFACIA
• SOAC
• FACS
• OTTO
• WebSOP
• WCM
• Perform root cause analysis and resolution.
• Handle workflow failures, provisioning errors, and queue exceptions.
• TIRKS Administration
• User access management.
• RACF administration.
• Password resets and account reactivation.
• Regional enrollment and screen authorization support.

Troubleshoot common security errors such as:

• RC 28
• RC 148
• Rejected Code 8
• CK044E
• CIV027E
• CLR005E

Circuit & Design Management

• Validate circuit inventory and facility assignments.
• Support CLLI, TPLOC, CCNA, TTM, and TTS table administration.
• Resolve circuit design and assignment discrepancies.
• Support equipment and fiber assignment issues.
• Order Management & Fallout Resolution
• Analyze and resolve order fallout scenarios.
• Identify provisioning failures between systems.
• Validate order progression across OSS applications.
• Support manual order corrections where required.
• Coordinate with business teams on failed or stuck orders.
• WFA-C Administration & Provisioning Support
• Resolve WFA-C workflow failures.
• Support status synchronization issues.
• Troubleshoot WFACIA integration failures.
• Monitor workforce-related processing exceptions.
• Operational Monitoring
• Proactively monitor support queues.
• Investigate ServiceNow tickets.
• React to alerts and operational events.
• Ensure SLA adherence for incidents and requests.
• Reporting & Governance

Prepare:

• Incident reports
• Order reports
• Fallout metrics
• Daily operational dashboards
• Refresh and validate operational data.
• Maintain knowledge repositories and SOPs.
• Knowledge Management
• Conduct KT sessions.
• Document troubleshooting procedures.
• Update SOPs and error resolution guides.
• Train new team members.

Required Technical Skills

• Telecom OSS Applications
• TIRKS
• TIRKS-JX
• WFA-C
• WFASM
• SOAC
• FACS
• WFACIA
• OTTO
• WebSOP
• WCM

Supporting Technologies

• Mainframe / RACF
• Rocket Terminal Emulator
• ServiceNow
• Telecom provisioning workflows
• Inventory and circuit management systems

Desired Experience

• 5+ years in Telecom OSS/BSS support.
• Experience supporting wireline provisioning environments.
• Strong troubleshooting and incident management skills.
• Experience with TIRKS and WFA-C preferred.
• Ability to work independently in a production support environment.
• Knowledge Areas Candidate Must Demonstrate Before Handover
• According to the SYAD KT curriculum, the replacement should be able to independently handle:
• SYAD order lifecycle understanding.
• TIRKS access and RACF issues.
• TIRKS-JX client connectivity problems.
• WFA-C workflow failures.
• Table administration activities.
• Circuit and facility assignment validations.
• Order fallout analysis and resolution.
• Queue monitoring and operational reporting.

Tek Ninjas Group is an equal opportunity employer supporting workforce diversity.

About TekNinjas

TekNinjas is a global IT staffing partner placing skilled professionals with leading enterprises and system integrators across the US, Canada, UK, India, and the EU. We focus on the right fit - not just the fast fill - and stay engaged with our consultants well beyond the start date.

We're the right partners in your success.

TekNinjas is an Equal Opportunity Employer.