Job Title: Telecom Voice Engineer
Job Location: Rolling Meadows - Illinois
Job Type: Contract

Job Description:

Technical Skills Primary

• Deep expertise in Genesys Cloud architecture call routing and telephony integrations

• Demonstrated experience in MA voice system integrations and migrations

• Strong knowledge of SIP QoS VLANs and cloud telephony solutions

• Familiarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutions

• Experience with contact center analytics and reporting tools

• Knowledge of hybrid telephony environments and cloud migration strategies

• Certifications such as Genesys Cloud Certified Professional GCPGC or Microsoft Teams Voice Engineer Expert

• Familiarity with regulatory compliance for voice systems eg E911

• Lead the assessment design and deployment of Genesys Cloud platforms during MA activities

• Evaluate legacy contact center infrastructures and recommend integration or migration strategies

• Configure and optimize Genesys Cloud applications routing and workforce management systems

• Manage and integrate telephony solutions with SIP trunks and cloud infrastructure

• Develop and implement call flow designs and routing strategies for operational continuity

• Serve as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCM

• Assist with integration of hybrid communication environments as needed

• Collaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructure

• Provide technical expertise and training to internal stakeholders during MA projects

Technical Skills Secondary Nice to have

• Project management and organizational skills

• Collaboration with vendors and service providers to address system issues

Soft Skills

• Excellent analytical and problem-solving skills

• Strong verbal and written communication abilities