At Ethereal Consulting, we are a vibrant company dedicated to providing best-in-class marketing and customer support solutions, tailored to meet the unique needs of our clients. We are committed to achieving high standards and fostering a culture of professional growth. As we expand our team in Fort Wayne, we are seeking a motivated and customer-focused Telecommunications Customer Support Representative to join our high-performing group. Here, you will play a crucial role in providing outstanding support to customers and enhancing their overall experience within a collaborative and results-oriented environment that values your contributions and prioritizes your career development. We are looking for a motivated and results-oriented Telecommunications Customer Support Representative, passionate about exceeding customer expectations and expertly guiding them through the sales process. In this role, you will be instrumental in fostering customer satisfaction and ensuring their loyalty, ensuring that every interaction reflects our commitment to excellence. This position offers a unique opportunity to grow your customer service career within a thriving organization dedicated to delivering exceptional support to customers in the Fort Wayne area. Main Job Responsibilities of the Telecommunications Customer Support Representative: As the main point of contact for customers, this role delivers courteous, efficient, and professional support via multiple communication channels. Provide accurate and empathetic customer support for telecommunications services, including billing, service changes, technical issues, and general account information. Proactively identify and resolve customer issues and complaints related to telecommunications services, escalating complex problems to appropriate teams while maintaining ownership of customer satisfaction. Educate customers on telecommunications products, services, and promotions, ensuring they understand their options and can make informed decisions. Accurately log customer interactions and resolutions in the CRM, following company protocols and ensuring data integrity. Follow up with customers to ensure issue resolution and satisfaction, building strong relationships. Work with Ethereal Consulting and telecommunications departments, like sales and tech support, to provide smooth customer experiences and resolve issues efficiently. Foster a positive, customer-centric team environment by actively participating in meetings and sharing best practices to improve customer service.