Telecommunicator Part-Time (MVRDA) Apply
Nature of Work
Application review will be conducted as determined by the Mesilla Valley Regional Dispatch Authority (MVRDA).
Receives incoming calls, and dispatched appropriate personnel and equipment to scene of emergency; questions caller to determine nature of the problem and determines availability of resources.
Works in an office environment with no notable environmental factors. Light physical work with frequent use of a computer. Position involves competing demands such as strict deadlines, multiple tasks, exposure to confidential crime information and required overtime
DRUG AND HEARING TEST IS REQUIRED
MUST PASS CRIMINIAL BACKGROUND CHECK
Part-Time; regular; non-exempt.For more information, please contact Jennifer Gorham at 647-6803 or hr@mvrda.org.
Duties and Responsibilities
- Operate radio broadcasting and receiving equipment, computer and teletype equipment, and to operate a multiple telephone console. Must speak clearly, work under stress and make decisions.
- Operates communications equipment to receive incoming calls for assistance, and dispatched personnel and equipment to scene of emergency.
- Operates telephone console, questions caller to determine the nature of the problem in addition to type and number of personnel and equipment needed in accordance with prescribed procedures.
- Scans status charts or computer screens to determine available resources.
- Monitors alarm systems, operates a two-way radio to dispatch user agency emergency personnel and equipment.
- Relays instructions.
- Types commands on computer keyboard to update files and maintains logs.
- Tests communications and alarm systems to ensure serviceability; may activate alarm systems.
- May provide pre-arrival instructions to caller, and generally acts as a central point for information.
- Works rotating shifts.
- May be exposed to belligerent or irate callers.
- Required to work a minimum of 16 hours per pay period with a maximum of 20 hours per pay week.
- Other duties as assigned by the Shift Supervisor.
Minimum Qualifications
EDUCATION:
High School diploma or equivalent.
EXPERIENCE:
One (1) year communications operations and procedures experience as a dispatcher.
LICENSE AND CERTIFICATIONS:
NMLEA Police Radio Dispatch Certification, NCIC Certification, Emergency Medical Dispatch (EMD) Certification, American Heart Association CPR Certification (All required certifications must be current upon submission of application, with exception of NCIC Certification and Emergency Medical Dispatch (EMD) Certification which must be obtained within 1 month of hire date). Form DD-214 Honorable Discharge, if applicable, and valid NM Class D Drivers License or equivalent issued by another state, as a requirement for various certifications.
SKILLS:
30 words per minute typing proficiency
Knowledge, Skills, and Abilities
Basic Computer and record keeping skills. Adult level training and professional reading and writing abilities. Strong interpersonal skills and the ability to work independently with minimal supervision. Ability to operate radio broadcasting and receiving equipment, computer and teletype equipment, and to operate a multiple telephone console. Must speak clearly, work under stress and make decisions. Bilingual (English/Spanish) is preferred. Ability to work with co-workers and the public in a respectful, courteous manner including belligerent, irate, distressed or anxious callers.
Benefits for part-time positions are prorated. To view a summary of benefits offered by the City of Las Cruces,
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