Customer Service RepresentativeThis position provides excellent customer service by greeting customers in a friendly manner, developing rapport and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank's Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers' financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities.Customer Experience:Promotes a customer-centered culture and attitude among staffBuilds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basisEngages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategyEmbraces and utilizes the Bank's sales and coaching process, completes action plans in an effort to meet goalsUnderstands the Bank's products and services and how they benefit customers, promoting as appropriateCustomer Transactions:Accurately, efficiently and courteously processes transactions in compliance with Bank policies and proceduresMaintains accurate cash and transaction records, meeting established teller performance standardsDemonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolutionDetermines the necessity of placing holds on items presented for depositMaintains awareness of current fraud alerts and identifies fraudulent activityCompliance and Control:Understands the Bank's operational and risk management policies as well as the Bank's security policies and proceduresAssists in ensuring that the Bank is in compliance with local, state and federal regulationsAssists in completing operational and audit functions within the BranchGeneral:Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamworkConforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee HandbookMay train or assist in training new employeesPerforms additional duties as requestedTravel to other branches for coverage may be requiredCompetencies:Integrity/EthicsVision/ValuesAdaptability/FlexibilityInitiativeInterpersonal SkillsProductivityDecision MakingTeamworkSales SkillsKnowledge/Skills/Experience Requirements:High school diploma or equivalentPrevious teller, cash handling and/or sales experience helpfulDemonstrated personal computer literacyPhysical Demands/Conditions Requirements:General office environmentMay be required to move bags of coin short distancesModerate lifting (up to 50 lbs.) requiredModerate reaching, walking, sitting and standing requiredBangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity.