Test Center Manager

We are looking for a dependable Test Center Manager to oversee daily testing operations. This is a Contract position with a 35-hour regular schedule, generally it is open Monday to Saturday: 7am to 5pm average of 4 days a week, supporting a secure and detail-oriented environment for exam candidates. The person in this role will combine customer service, administrative coordination, and test center oversight to help deliver a consistent and fair testing experience.

Responsibilities:

• Welcome candidates upon arrival, confirm their identity, and guide them through check-in procedures with care and accuracy.

• Carry out required security screening steps, including the use of monitoring tools, to protect the integrity of the testing environment.

• Observe testing sessions through regular room checks and active proctoring to ensure compliance with established rules and procedures.

• Respond promptly to candidate concerns, technical issues, or unexpected situations, escalating matters when needed.

• Support basic troubleshooting for testing equipment and workstation issues to minimize disruptions during exam delivery.

• Maintain strict control of test materials, equipment, and secure areas at all times to uphold exam security standards.

• Complete incident reports and other documentation clearly and accurately whenever exceptions or policy concerns arise.

• Assist with operational tasks during slower periods, including organizing materials, handling light equipment movement, and preparing items for shipment or setup.

• Apply test center policies consistently while adapting to scheduling needs based on site operating hours and business demand.

• Promote a respectful, fair, and comfortable experience for every candidate from arrival through exam completion.

• High school diploma or equivalent required; additional college coursework is preferred.
• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments.
• Ability to work effectively in a fast-paced, high-volume setting while maintaining attention to detail and sound judgment.
• Strong verbal and written communication skills, with the ability to prepare accurate reports and interact professionally with candidates and colleagues.
• Proficiency with Microsoft Windows-based systems and common workplace applications, including Microsoft Office, Outlook, and web browsers.
• Physical ability to stand or remain stationary for extended periods, walk through testing rooms frequently, and escort candidates as needed.
• Ability to bend, stoop, and lift up to 40 pounds, as well as work safely around computer equipment in confined spaces.
• Comfort using visual monitoring tools and computer screens to supervise exam activity and maintain testing security.