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The University of North Dakota is currently not hiring remote employees in the following states: AR, CA, CO, HI, OR, PA, WA, and any country outside of the United States.

Testing Specialist
494288
Grand Forks, North Dakota, United States
Testing Services
Advising/Student Support
Full-time Staff
Closing on: Feb 18 2024

Salary/Position Classification
$38,000 Annual, Non-Exempt (Eligible for overtime)
40 hours per week
100% Remote Work Availability: No
Hybrid Work Availability: No
Purpose of Position

The Testing Specialist in Testing Services is responsible for providing support and assistance for Testing Services functions. The person in this position serves as a key staff member in administering and providing communication for standardized and academic testing. This position is responsible for troubleshooting any technical issues of standardized systems. In addition, the testing specialist will provide support in data collection for all areas of testing services. This position will also proctor testing and complete day-to-day duties and responsibilities to serve the University with efficient testing service. The position will report to the Tutoring and Testing Coordinator, who reports to the Director of Student Academic Success, housed in Student Academic Success and Career Engagement, within the Division of Academic Affairs.

Duties & Responsibilities
Oversee standardized and University testing systems (ie. Prometric, Pearson Vue, Collegeboard, TD, etc.)
Oversee testing services processes, procedures and part time staff. Tasks involved in fulfilling the following duties/responsibilities:
Supervise receipt of payment for testing services rendered, including Marketplace
Supervise multiple part time staff who work in the testing center. Provide regular feedback based on position description
Reconcile billings and payment from testing companies for services received
Follow established payment procedures
Review invoices for test materials ordered and report to supervisor
Collect data and oversee data entry
Oversee completion of data analysis needed for developing reports and monitoring progress
Prepare data and information as requested for annual report and supervisor and division needs
Maintain confidential student data in a secure location and destroy according to established procedures
Required Competencies
Demonstrated ability in researching and solving problems, sound decision making, and critical thinking skills
Demonstrated ability to work independently and as part of a team
Demonstrated ability to prioritize multiple tasks; strong organizational and attention to detail skills
Excellent interpersonal communication skills
Excellent written and oral communication skills
Demonstrated experience with Microsoft Office Suite software, email, and database software
Ability to use various computer systems to administer online exams, record results, and submit reports
Strong customer service orientation
Self-starter, motivated, and able to work in a fast-paced environment that is focused on student success
Proven ability to establish and maintain positive working relationships with faculty, staff, students, general public, and testing agencies

Minimum Requirements
Bachelors Degree
One year experience in an educational setting
One year experience in customer service environment (ex. testing center, retail, front desk experience, i.e. hotels, medical facility, on call customer service and support)
US Resident or holder of a Permanent Residency Card (for IRS background check for certain tests administered at the center)
Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications
Supervisory experience
Experience working in a testing center

Please note, all employment postings close at 11:55pm CST.

Position Benefits

Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.

Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

UND also offers an employee tuition waiver and a variety of professional development opportunities.

Find out more about UND's great benefits and perks here!

Find out why Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Need help?

Please email the Human Resources Department at UND.humanresources@UND.edu or contact us by phone at 701.777.4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.

Veterans Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled veteran status, proof of eligibility includes a DD-214 and a current letter of disability dated within the past year.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veterans status and disability status as part of the application process. This information will remain confidential and separate from your application.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the universitys policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.