Ticket Agent - BRSETucked into the charming mountain village of Blue Ridge, Georgia in the lush Chattahoochee National Forest. The area is known as the "antique capital" of Georgia with friendly folks and an old time atmosphere.Our regular 4-hour, 26 mile round trip winds along the beautiful Toccoa River in vintage, climate-controlled or open-air rail cars.Essential duties and responsibilities:Daily batching; ticketing, verifying special requests, processing documents and reservations.Answering phones and taking phone reservations.Provide information and offer additional services to guests to enhance their experience with Blue Ridge Scenic Railway.Greets arriving guests and walk-up customers. Make reservations as needed.Follow all cash handling policies and procedures.Call customers to advise of event changes and/or cancellations; as may periodically be required.Respond to customer inquiries with accurate up-to-date information.Provide superior customer service.Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.Provide First Aid/CPR/AED in the event of emergencies.Strong customer service skills with the ability to resolve customer conflicts, should they arise.Read, write and communicate effectively with co-workers and the general public.Deal professionally, courteously and tactfully with the public and coworkers.Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.Light administrative duties.Additional duties as assigned.Job requirements:Proven customer service experienceFriendly, courteous phone demeanorExcellent communication skillsCash management/POS experience helpfulAbility to multi-task efficiently & effectivelyWork both independently and as a teamAbility to think through problems and come up with solutionsAbility to learn/operate a Point of Sale systemMust be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail.Self-motivation and the ability to work with minimal interferenceValid Driver's LicenseCertified or willing to obtain certification in First Aid/CPR/AED.Must pass background check including criminal and financial.Must pass pre-employment physical and drug screen.Competencies:Verbal comprehensionUnderstand oral and written communications, both general and technical.Communication skillsProvide clear instructions/directions.Reasoning skillsProblem solving and troubleshooting skills.Time managementValues time and manages time effectively. Effectively prioritizes and can manage a broad range of activitiesPhysical demands/work environment:Frequently required to sit, stand, walk, climb steps, handle objects, reach with hands and arms, write, talk, type and hear. Associate is occasionally required to sit, stoop, bend and/or kneel and lift and/or move up to 35 lbs.Safety:Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others."The Patriot Way."At Patriot, we value our relationships with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot from the mailroom to the boardroom embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It's "The Patriot Way."