Position Details
Tier Helpdesk Lead Apply
Title: Tier 2 Helpdesk Lead
Location: Pentagon DC
Clearance: Active Top Secret with SCI
Customer: CompQsoft
Certifications: HDI Support Center Manager or equivalent certification.
Experience: Bachelor's Degree in Related Field
Description:
- Demonstrated excellence in planning, directing, and managing IT operations help desks in an organization similar in size to JSP
- Demonstrated successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Call Order.
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits
- Knowledge of networking and network-based software applications.
- Bachelor's degree with a major in a field that provides knowledge useful for managing IT requirements like those of the Call Order requirements
- Demonstrated ability for oral and written communication with the highest levels of management
- Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9
- Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community
- Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
