Customer Care Specialist IIThe Tow Auditor is expected to build and maintain relationships with our Service Provider Network (SPN) accounts. The Tow Auditor is responsible for auditing tow invoices and managing customer disputes. The Tow Auditor is expected to collaborate with other teams to ensure client success.Primary ResponsibilitiesAuditing towing invoices as received daily to ensure that Service Providers maintain compliance with previously agreed upon rates on file.Managing customer disputes and damage claims to ensure a satisfactory outcome for all parties involved.Obtaining towing quotes from tow vendors.Maintaining a cooperative and mutually beneficial relationship with towing vendors by communicating in a friendly and professional manner.Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificatesRequest renewal insurance certificates from vendors with expired certificatesProvide vendors information in response to inquiries and issuesMaintain certificates in an electronic file to meet vendor insurance compliance requirementEnter data and prepare reports as neededAssist with overflow calls for the companyAssist during peak times with Roadside follow up callsHandles specific special duties assigned per assigned accountsAssist other department staff members with information for the vendorsOther duties and projects, as assigned.Required Experience & Specialized Knowledge and skillsMinimumHigh School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or 5 years' experience in a related fieldRequires strong knowledge of ExcelExcellent listening, collaboration, communication, customer service, interpersonal, leadership, negotiation, organization, problem solving, and time management skills to work effectively with teams throughout organizationPreferred Minimum of one year experience working as a Vendor Relations clerk with performance at a commendable level.Working knowledge of commercial insurance, preferred.Drug TestingTo be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.