Job Title: Training Coordinator

Location: Dearborn, MI - Onsite

Shift: Monday Friday Day Shift

Mode of Hire: Full time

The trainer's key responsibilities are:

• Train L1 Pre Assessment agents based on client training materials
• Oversight of training needs for additional development of training requirements
• Lead team sessions
• Conduct 1:1 training when needed with individual L1 agents
• Monitor SSH(Software support hotline) related dashboards
• Participate in monthly calibration peer reviews, team meetings, coaching and training sessions to ensure accurate technical support
• Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency

Job Description:

• As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements.
• Monitor Software Support Hotline related dashboards
• Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions
• Achieve all customer handling/resolution objectives and metrics while seeking opportunities to improve efficiency.
• Train Level 1 PreAssessment Agents based on client's training material
• Oversight of training Needs for additional development of Training requirements
• Lead Teaming sessions
• Conduct 1:1 training when needed with individual Level 1 agents

Qualification:

• Any Graduate (3-4 years course)
• 5+ years of experience in mentoring, coaching and training
• Proficiency in automotive hardware and software systems with its functionality is preferred
• Experience in working and managing communications, with multiple cross-functional teams/stakeholders

Key Skills

• Effective training evaluation skill
• High attention to detail, and high level of professionalism
• Proactive, self-motivated, self-starter, minimal supervision
• Strong organizational, time and workflow management skills