Make an impact while supporting those who make a difference. At 211 Palm Beach/Treasure Coast, we're dedicated to providing help, hope, and support to individuals and families in need. As our Training Specialist, you'll play a vital role in ensuring that our staff (with focus on Resource Center and program teams) are equipped with the knowledge, skills, and confidence to deliver high-quality, compassionate service every day.

About the Role

The Training Specialist

The Training Specialist supports organizational excellence by designing and facilitating effective training programs, maintaining accurate learning documentation, tracking funder-required training compliance, and providing individualized coaching and performance support. This role administers all aspects of onboarding, refresher training, coaching, and learning records to ensure staff competency, performance readiness, and adherence to agency and funder requirements.

The Training Specialist is responsible for training operations including scheduling, documentation, uploading records, reporting, maintaining training systems, and preparing learning materials. The role also evaluates training effectiveness and collaborates with leadership to ensure training content remains updated and aligned with current practices, policies, funder expectations, and accreditation standards.

The role also provides occasional coverage in the Resource Center to maintain firsthand understanding of our services and client needs.

Reports to: Training and Quality Improvement Manager

Key Responsibilities

• Facilitate new hire onboarding, refresher training, JIT training, and monthly Q&A forums.
• Provide individual coaching, performance support, and follow-up training based on staff skill development needs.
• Assist with training logistics, facilitation, and communication.
• Develop and update training curriculum, manuals, materials, and LMS content to reflect current practices and funder requirements.
• Create training certificates and related documentation.
• Review feedback and QA findings to revise content and develop targeted skill-based training.
• Maintain and upload attendance and training records in designated systems.
• Monitor and respond to training-related email inquiries.
• Track funder-required training compliance and follow up on staff completion.
• Monitor training needs related to corrective action plans and retraining requirements.
• Maintain training calendars, communications, and monthly training schedules.
• Under the direction of the Training and Quality Improvement Manager, collaborate on special projects as it relates to training to ensure alignment with accrediting body standards.
• Prepare monthly training compliance reports and quarterly training feedback summaries.
• Maintain monthly summaries of training delivered, participation, performance gaps, and training needs.
• Review QI/QA reports for trends and support training responses related to identified needs.
• Maintain up-to-date knowledge of call center processes by occasionally answering calls, texts, chats, or social media contacts with a minimum of one coverage shift per quarter.
• Cross trained to perform quality improvement duties and provide support for quality improvement reviews, scoring and related initiatives.
• Participate in special projects and other duties as assigned.

Qualifications

Education & Experience:

• Bachelor's degree in a related field preferred; high school diploma or equivalent required.
• Equivalent combination of education, training, and relevant work experience may be considered.
• Experience in the human services field required.
• Experience in training design, facilitation, staff development, or related field preferred.
• Successful completion of Resource Center training class (or ability to complete upon hire).
• Familiarity with community resources preferred.
• Bilingual (English/Spanish or English/Creole) is a plus..

Knowledge, Skills, and Abilities:

• Strong presentation and communication skills with the ability to engage diverse learners.
• Ability to establish rapport and build trust with staff, volunteers, and community partners.
• Strong analytical and organizational skills, with the ability to interpret performance data.
• Demonstrated professionalism, initiative, and sound judgment.
• Proficiency with Microsoft Office Suite and training software platforms.
• Commitment to reliability, punctuality, and teamwork.

Why Join Us

• Meaningful work that makes a real impact in our community
• Supportive, mission-driven team environment
• Opportunities for professional growth and development
• Competitive pay and benefits

Ready to inspire and empower others? Apply today to join a compassionate team dedicated to improving lives through connection, information, and care.

About Us:

211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we've established a high-quality, centralized access point for essential health, human services information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency's helpline. Our mission is to save lives through crisis intervention and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day.

Work Location: Lantana, FL 33465

Local and national background clearance required.