Transcon Supervisor

Transcon SupervisorWe take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionTasks and DutiesThis section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Transcon Operational Performance Standards. Click on the link to the performance standards to view more details for each task.Review and support with day-to-day quotationsAllocate workloads within team to ensure smooth operations during peak activity or staff absenceMonitor workboards to ensure internal KPI's are met e.g. timely data entryBuild and maintain strong relationships with customers, service providers and the Expeditors network.Assist in retention calls and complete customer reviews with your regular customers to document in the CRMMonitor invoicing and BNP report where neededProactively communicate with the team to ensure continuous awareness and understanding of policies and regulationsBe a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the teamBe continuously open and positive to implementing new system changes and enhancements with the teamOversee and ensure compliance with Expeditors Operational Process StandardsAssist the Manager with EPE's on the department in line with the 3+1 Initiative.Assist the Manager with key staff with goal setting and monitoring development.Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.Support the manager and or sales department where needed.Other tasks/duties as deemed appropriate by your management team.Physical DemandsUse of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.Write with pencil/pen/markerFunctions performed primarily while seated at deskQualifications4 years of industry specific knowledgeInventory management and accounting knowledgeSelf-reflecting and open to feedbackProven leadership attitude and backgroundEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Good computer skills (e.g., MS Excel, MS Word)High School Degree or equivalent requiredPassed background checkMust be 18 years of age or olderMust be legally authorized to work in the United StatesMust not require future sponsorship for employment VisaMust have the ability to work overtime in support of department needsFluent in English, both written and verbalAbility to multi-task and prioritize throughout the workday while remaining focused and organizedDemonstrated ability to be pro-active in thought and actionStrong organization skillsAnalytical with strong attention to detailEffective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsAbility to work independently and in a collaborative team environmentWilling to pitch in and help on last minute projects or assist team membersExcellent written, verbal, and interpersonal communication skills.Comfortable with numbers and basic mathematical skillsHas a demonstrated strong work ethic, and reliabilityComfortable working in a professional business environmentAdditional InformationExpeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationI'm interested Privacy Notice