Transportation Operations Coordinator

Position Overview

We are seeking a highly organized, detail-oriented, and proactive Transportation Operations Coordinator to support the daily operations of a 13-driver trucking fleet. This position plays a critical role in ensuring smooth dispatch coordination, driver support, regulatory compliance, and transportation administration.

The ideal candidate has hands-on experience in a trucking or logistics environment and possesses a strong understanding of DOT regulations, driver qualification requirements, and transportation office workflows.

This role reports directly to the General Manager and works closely with drivers, dispatch, and office staff to ensure operational efficiency and regulatory compliance.

Key Responsibilities

Operations & Dispatch Support

• Assist with daily dispatch coordination and load entry
• Communicate directly with drivers regarding schedules, route updates, documentation, and operational changes
• Track and collect Proof of Delivery (PODs) and ensure timely submission
• Maintain accurate and up-to-date load and shipment records
• Support route planning and scheduling adjustments as needed
• Monitor load status and proactively address potential service issues
• Provide general operational support to ensure on-time deliveries

Compliance & Regulatory Support

• Maintain and update Driver Qualification (DQ) files in accordance with DOT regulations
• Monitor compliance deadlines, including medical cards, licenses, MVRs, and required certifications
• Assist with preparation and documentation for IFTA reporting and fuel tax records
• Track vehicle maintenance schedules, inspections, and repair documentation
• Coordinate and document drug & alcohol testing requirements
• Ensure all permits, registrations, insurance certificates, and compliance documentation remain current
• Support audit preparation and regulatory recordkeeping

Administrative & Financial Support

• Process freight billing and assist with invoice preparation
• Review load documentation for billing accuracy and completeness
• Support driver payroll documentation and load reconciliation
• Maintain organized digital and physical filing systems
• Prepare operational reports as requested by management
• Assist with general office and administrative duties as needed

Qualifications

• Minimum 2 years of experience in trucking, transportation, or logistics administration
• Working knowledge of DOT regulations and driver compliance requirements
• Familiarity with ELD systems and IFTA reporting is a plus
• Strong organizational and multitasking abilities
• High attention to detail and documentation accuracy
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Strong communication skills with the ability to interact professionally with drivers and management

Preferred Experience

• Experience supporting fleets of 5–25 trucks
• Prior compliance coordination or safety administration experience
• Freight billing and invoice processing experience
• Bilingual skills (if applicable to driver workforce)

Work Environment

• Office-based position
• Frequent communication with drivers and operations staff
• Fast-paced environment requiring strong prioritization and problem-solving skills
• Occasional need to respond to urgent operational matters