Travel Tech Engineer Depot Management

Job Description: Travel Tech Engineer Depot Management
Onsite to East Moline, IL 61244
*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses included*

Travel Requirements:

• Team of 5: working with 4 other travel techs to travel and deploy laptops/desktops in client office and factories, when these machines get build and shipped to those offices through courier.
• This is a Travel Tech role; travel may be required at least once a month or once every 1 2 months depending on client direction.
• Client covers travel expenses (air/hotel/meals, etc.).
• Candidates must be comfortable traveling within Iowa/Illinois and occasionally cross-state (e.g., Kansas).

Top 3 Skills:

• Hands-on experience in Depot Management/Configuration Center operations.
• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
• Working experience with Microsoft ecosystem and device management tools

Key Responsibilities:

• Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices.
• Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.
• Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers.
• Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations.
• Maintain and update asset movement, device status, and lifecycle records in ServiceNow.
• Conduct monthly inventory audits and reconcile physical assets with system records.
• Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.
• Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.
• Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.
• Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.
• Communicate clearly with customers and internal stakeholders through written and verbal updates.
• Follow standard operating procedures, security guidelines, and asset management policies.

Required Skills & Experience:

• Hands-on experience in Depot Management/Configuration Center operations.
• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
• Working experience with Microsoft ecosystem and device management tools, including:
  • O365 / Microsoft 365
  • Intune / Endpoint Management
  • SCCM / Configuration Management
  • Asset Management tools
• Practical working knowledge of ServiceNow for incident, asset, and task updates.
• Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.
• Good understanding of shipping, receiving, and inventory control processes.

Behavioral & Professional Competencies:

• Strong written and verbal communication skills.
• Customer-focused mindset with the ability to work directly with end users and stakeholders.
• Ability to prioritize work effectively in a fast-paced, project-driven environment.
• High ownership, attention to detail, and accountability.
• Willingness to work from the office and support hands-on operational activities.
• Positive attitude with readiness to learn and adapt.