Treasury Management Operations Manager Apply
ITAC Solutions has partnered with a Financial Institution in their search for a Treasury Management Operations Manager.During this 6-9 month contract, you will develop, train, and supervise a team of direct reports in client inquiries, complaints, and disputes related to treasury products and services.
Please email
Hybrid - 3 days in office, 2 days remote. This person can sit in Houston, Birmingham, Atlanta, or Tupelo
Pay Rate: $42-48/hr.
What you'll be doing (duties of this position):
What you'll need to be considered (requirements):
INDCSV
ITAC Solutions
Please email
Morgan.Carter@itacsolutions.com
with inquiries.Hybrid - 3 days in office, 2 days remote. This person can sit in Houston, Birmingham, Atlanta, or Tupelo
Pay Rate: $42-48/hr.
What you'll be doing (duties of this position):
- Provide feedback to contact center associates (1:1 feedback, group sessions, side-by-sides, etc.)
- Monitor, coach, and review team and contact center performance to ensure metrics are met and exceeded
- Assist Workforce Manager with aligning service levels, follow-up work, and employee engagement
- Assess training needs and utilize Training Partners to deliver training
- Review Schedules daily to ensure coverage
- Boost team morale through creating and implementing engagement activities
- Complete daily supervisory tasks, handle escalated client calls and resolve issues related to clients, colleagues, and direct reports
- Assist Contact Center management with staffing if necessary
- Evaluate and make recommendations for equipment and application needs of the department
What you'll need to be considered (requirements):
- 2 years of Supervisory experience in a contact center
- 3 years of client service or financial services experience
- Knowledge of banking applications and Microsoft Excel/Word
- Bachelor's degree or equivalent work experience
INDCSV
ITAC Solutions
https://itacsolutions.com/
https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png
Recommended Skills
- Banking Services
- Call Centers
- Coaching And Mentoring
- Customer Service
- Finance
- Metrics
