Remote UC Administration Apply
UC4 Administration :
Charlotte, NC
Remote
Qualifications
Basic
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience with IT Infrastructure Skills
Skills Required: UC4 Administrator
- Administer and troubleshoot of UC4
- Apply fixpacks / patches as per requirement or patching cycle
- Monthly security patching
- Tool / App patching and upgrades
- User & Access management
- Tool License management
- Perform UC4 job management
- Create new jobs
- Modify existing jobs / schedule
- Job calendar management
- SAP H4 platform job management
- Use Automic scripting to setup new jobs and modify existing jobs
- Work with project teams for new programs
- Analysis for performance related issues and provide resolutions accordingly.
- Critical job management and ensure job completion SLA's.
- Support tool backup and recovery operations
- Vendor co-ordination and escalation
- Liaison with other support teams for issue resolution
- Follow ITIL processes (Incident, Change, Problem and Release management)
Responsibilities:
- Work collaboratively across project teams
- Plan and organize development work & deliverables
- Work directly with multiple teams under stressful situations
- Oncall support to ensure operations continuity.
- Solve complex application problems through experience, research and technical detective work
- Collaboration Skills/Partnering/Facilitation Skills are required
- Learn new technologies and processes quickly
- Quickly adapt to changes in timelines and sequences and mentor other team members.
Other Skills:
- ITIL Best Practices
- Strong Communication skill
- Operating System: Unix and Linux
- Incident Management tools (Service Now, Remedy, CA Service Desk)
