Role UCaaS Discovery Migration Analyst

Experience 7 to 8 yrs

Location : Rolling Meadows Illinois Remote

Contract

Technical Skills Primary

• Strong understanding of RingCentral MVP and Contact Center platforms
• Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning
• Familiarity with API integrations and enterprise telephony environments
• Responsibilities
• Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurations
• Document call flows auto attendant's user profiles integrations and API dependencies
• Review and complete Business Requirements Documents Letters of Agency and user upload templates
• Collaborate with project managers to define migration scope timelines and resource needs
• Identify risks and dependencies and propose mitigation strategies
• Assist in number porting coordination and user provisioning
• Serve as the point of contact for discovery related communications between Assured Partners and AJG
• Coordinating with Contact Center administrators IT support engineers and API owners to ensure readiness
• Maintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as needed

Technical Skills Secondary (Nice to have)

• Familiarity with cloud hosted platforms and environments
• Project coordination or business analyst background

Soft Skills

• Strong organizational and prioritization skills
• Excellent communication and stakeholder management abilities

Skills

Mandatory Skills : Genesys Contact-Center,Avaya Collaboration Suite,Cisco Webex,NICE Contact Center