Overview Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet(r) nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston. Role The Unified Communications (UC) Analyst Lead is responsible for the development and implementation of UC solutions and coordinating applications across the enterprise. Evaluates UC system capability to determine integration requirements and to ensure final solutions meet organizational needs and develops requirements to improve the efficiency and utilization of the UC's infrastructure, particularly where automation may be applied. Develops and tests UC software solutions and provides customer training of the UC features and functionality. Minimum Qualifications Education/Specialized Training/Licensure: Bachelor\'s degree or five (5) years\' directly related work experience in lieu of degree Work Experience: Seven (7) years combined experience in telecommunications, voice, data, and call center or related areas; Three (3) years of experience in providing Cisco Call Manager and/or Cisco Unified Communications services Equipment Operated: PC, office equipment, Digital telephony, IP telephony, video end-points Special Requirements: Communication Skills: Above Average Verbal (Heavy Public Contact); Writing /Composing (Correspondence / Reports) Other Skills: Analytical, Research, Word Processing, P.C., MS Word, MS Excel Advanced Education: Bachelor\'s Degree Major: Bachelor\'s Degree or five (5) years\' directly related work experience in lieu of degree Work Schedule: Flexible, On Call Other Requirements Must be willing to respond to IT related Outages on 24x7 basis. Must have strong written and oral communication skills, excellent interpersonal skills, ability to prioritize work efficiently, and good team orientation. #J-18808-Ljbffr